Frequently asked questions
Welcome to Tajseem. Find answers to common questions about orders, shipping, printers and filament, before and after your purchase.
Shipping and returns
Delivery, shipment tracking and returns.
When will my order arrive, and how much is shipping?
In-stock products are prepared within 1–3 business days; larger devices may need extra time for packaging. Delivery usually takes 1–5 business days after dispatch, depending on the city and carrier. Shipping charges appear before payment, and some orders may qualify for free shipping.
How can I track my shipment?
Use the tracking details in your shipping notification, if available. For help checking your shipment, contact us with your order number via WhatsApp: 0537061990 or info@tajseem.sa.
How do I request a product return?
According to the store policy, you may request a return within 3 days of receipt if the product has not been used or operated and is in its original condition and packaging with all accessories. Exceptions include devices after the box has been opened, customized products and special orders. Contact us with your order number and review the return and exchange policy for details.
What should I do if I have a problem with a product?
Contact the Tajseem team with your order number and a description of the issue so we can review the case and identify the appropriate action under the store policy and manufacturer warranty terms. Do not send the product back before coordinating with us and receiving return instructions.
Orders and payment
Buying, changing an order and understanding pre-orders.
How do I buy from Tajseem?
Choose the product, options and quantity, add it to your cart and proceed to checkout. Enter your name, mobile number, national address and city accurately, then review the products, shipping charges and total before confirming payment.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you need via WhatsApp: 0537061990 or info@tajseem.sa. We will check the preparation and shipping status and explain whether the change is possible before making it.
Which payment methods are available?
The payment methods available for your order appear at checkout. Choose from the options shown and review the final amount before paying. Payment information is processed through the store’s approved payment providers.
What does pre-order mean, and when will it ship?
A pre-order reserves the printer for you when it arrives at Tajseem’s warehouse, with shipping priority based on order sequence. There is no fixed or guaranteed date for the shipment to arrive or for your order to ship. Review the product description before purchasing and contact us if you need more information.
Printers, filament and warranty
Help choosing the right product and support after purchase.
How do I choose the right printer for my needs?
Start with your intended use, the size of the parts you want to print, the materials you need and your budget. Compare the specifications on the product pages, and send us details of your intended use so we can help you choose before buying.
How can I check whether filament is compatible with my printer?
Check the printer and filament specifications, especially filament diameter, material type and required printing temperatures. Some materials need special equipment or an enclosed chamber. If you are unsure, send us your printer model and filament type before ordering so we can check compatibility.
Do printers include a warranty and after-sales support?
Printers and devices are subject to the manufacturer’s or authorized supplier’s warranty terms for each product. Tajseem can help follow up on your case; decisions about repair, replacement and warranty acceptance rest with the warranty provider. Contact us with your order number and a description of the issue to start a review.