Refund policy

Last updated: June 2026

At Tajseem, we strive to provide high-quality products and reliable service. Please read the following return and exchange policy before completing your purchase.

Returns

A return may be requested within 3 days of delivery, provided that:

• The product is in its original condition.
• The product has not been used or operated.
• The product is in its original packaging and box.
• All original accessories are included.

Tajseem reserves the right to refuse a return request if the conditions above are not met.

Non-returnable products

The following products cannot be returned:

• Printers and devices after the box has been opened or the product has been operated.
• Products that have been used or damaged due to misuse.
• Customized or made-to-order products.
• Models and gifts made specifically for the customer.
• Products specially sourced at the customer’s request.

Damaged or defective products

If a product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide:

• The order number.
• Photos or a video showing the issue.
• A photo of the product and its packaging.

We will review the case and coordinate with the manufacturer or authorized supplier when necessary.

Warranty

Printers and devices are subject to the warranty policy of the manufacturer or authorized supplier.

Tajseem will assist in following up on the warranty case. The manufacturer or supplier makes the final decision regarding repair, replacement, or warranty acceptance.

Refunds

When a return is approved, the amount will be refunded to the original payment method within the period determined by the financial institution or payment provider.

Shipping charges or other non-refundable fees may be deducted, where applicable.

Contact

For questions about returns or warranties:

Email: info@tajseem.sa

Location: Riyadh, Saudi Arabia